Refund policy

Return and Refund Policy for LilyGlen

At LilyGlen, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process, subject to the following terms:

Return Period: You may return your purchase within 30 days from the date of delivery.

Eligibility Criteria for Returns:

  • The item must be unused, undamaged, and in its original condition, with all tags and packaging intact.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

Restocking Fee: A restocking fee of $10 USD will be deducted from your refund to cover handling and processing costs.

Return Process:

  1. Initiating the Return: To initiate a return, please contact our customer support team at support@lilyglen.shop or call us at +1 303-578-0673 to request a Return Authorization (RA) number.
  2. Packaging: Securely pack the item in its original packaging, including any accessories and documentation.
  3. Return Shipment: Ship the item back to us using a trackable and insured shipping method. The return shipping costs are the responsibility of the customer.
  4. RA Number: Clearly mark the RA number on the outside of the package.
  5. Inspection: Once we receive the returned item, our quality assurance team will inspect it to ensure it meets our return eligibility criteria.
  6. Refund Processing: Upon successful inspection, we will process your refund. Please allow [X] business days for the refund to be credited to the original payment method used for the purchase.

Exceptions:

  • Personalized or customized items are not eligible for return unless there is a manufacturing defect or damage.
  • Final sale items are non-returnable and non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.

Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our customer support team at support@lilyglen.shop or call us at +1303-578-0673. We are here to assist you.